You can either book your holiday through our website or contact us and make your booking via phone. You will require a minimum of 10% of the cost of the holiday as a deposit, The full balance of the holiday is required 12 weeks before departure. The person booking the holiday must be aged 18 years or over, and is responsible for making all payments. Your contract with us will come into existence when we issue confirmation of your booking. This will be sent within 14 days after we have received your payment and will include an invoice and instructions to pay your full balance.
You can pay your deposit or full balance online by Bank Transfer. Please note: a £10 administration charge is made for all payments received by cheque.
You must ensure you have appropriate travel insurance. For all holidays outside the UK, it is a condition of travel that you take out comprehensive travel insurance to cover yourself in the event of an emergency. we recommend either SnowCard or Dog Tag
We reserve the right to refuse any booking, and also to cancel or curtail any holiday due to behaviour which we deem to be unacceptable.
An invoice for the cost of your holiday will be issued with the confirmation of your booking. It will show the date on which the full balance (minus the deposit) is due, which will be 12 weeks prior to the start of your holiday. If we are unable to confirm your booking we will immediately refund any payments you have made to us. Please check the confirmation invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later. We regret that we cannot accept any responsibility if you do not tell us about any mistake in any documents within 14 days of our sending them out. We will do our best to rectify any mistake notified to us outside of these time limits but you must meet any costs that are involved in our doing so.
If the booking is made within 12 weeks of the holiday start date, it is deemed a late booking and the contract between us comes into effect upon your confirming your acceptance of the arrangements to us and our receiving of full payment.
If the deposit and/or the balance is not paid in time we may cancel your booking. If the balance is not paid on time, we will retain your deposit and will also require cancellation charges as detailed in the section below marked ‘Cancellation Charges’.
All prices shown on the LandJourneys website are per person, transfers, accommodation, specified trips and specified meals.
We reserve the right to alter the prices of any holidays on our website. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed. In this case we will absorb and you will not be charged for any increase equivalent of 2% of the holiday price, which excludes insurance premiums and any administration charges. You will be charged for any amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission (if applicable). If this means paying more than 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all monies paid except for any premium paid to us for holiday insurance and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the latest invoice. However there will be no change within 30 days of your departure. All prices quoted in the brochure are calculated and bought on the rates of exchange which are in existence at the time of publication.
If you wish to transfer to a different holiday or change the name in which the booking has been made after the booking has been confirmed, we will do our best to make the necessary changes. There may be an administration charge for this, plus any charges incurred by or via external companies due to your change/cancellation. Changes made within the balance due period (12 weeks prior to departure) will be treated as a cancellation of the original booking and cancellation charges will be applied as shown in the section below marked ‘Cancellation Charges’. If you are unable to travel, you may transfer your place to someone else, provided you write to us with full details (the reason you cannot go, who you would like to go in your place, their agreement to all of the Booking Conditions) within 14 days of the departure date. As before, there may be an administration charge, for which the transferor and the transferee will both be liable.
You may cancel your holiday at any time. Written notification from the person who signed the booking form must be sent, either online (contact us) or by post. The date of cancellation will be the date of receipt of written notification to cancel (not the date of verbal notification by telephone). As we incur costs from the time we confirm your booking and may be unable to resell your holiday, you will be required to pay the applicable cancellation charges as shown in the section below marked ‘Cancellation Charges’.
The cancellation charge is the responsibility of the person who is agreeing to pay.
|Period before departure that cancellation notice is received in writing||Cancellation charge as a percentage of the full holiday cost|
NB: You may be able to make a claim under your travel insurance policy if your cancellation falls within the provisions of the policy.
We start planning our holidays many months in advance. Whilst every effort is made to ensure the accuracy of your booking, amendments will sometimes be necessary. Most changes will be minor, but occasionally we have to make a significant change. We reserve the right to make minor changes both before and after your booking has been made. Major changes may include a change of accommodation, insufficient demand for a holiday leading to possible alternative arrangements being made, or cancellation of the trip. Where a major change is necessary, you will be advised in writing immediately and you will have a choice of the following options:
We reserve the right in any circumstances to cancel your holiday arrangements. If we are unable to provide the booked holiday arrangements you can either have a refund of all monies paid or accept an offer of alternative holiday arrangements, if available. We will not cancel your holiday within 5 weeks of departure date unless we are forced to do so as a result of circumstances outside our control (e.g. war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside of our control). We regret we cannot accept any liability nor pay any compensation in these circumstances. We also reserve the right to cancel the holiday of any guest who persistently displays unacceptable behaviour during their stay. In this instance, payment for the holiday will be retained. Very rarely, for reasons outside our control (as mentioned above), we may be forced to change or terminate your holiday after departure. This is extremely unlikely but if it does occur, we regret that we will be unable to make any refunds (unless we obtain such from our suppliers).
If, after your departure, a significant part of your Package cannot be provided, you will be offered a suitable alternative, if this is possible. If it is not possible to offer you a suitable alternative or, for good reasons, you do not accept the alternative arrangements, we will return you to the place of your USA arrival. If appropriate, we will also pay you compensation, unless your return has been due to circumstances beyond our control. The amount of compensation will be reasonable, taking account of all the circumstances.
Each of our tours is based on a minimum number and LandJouneys reserves the right to cancel a tour if such numbers are not reached. You will then have the choice of booking an alternative holiday with us, changing your date at the appropriate additional cost or a reduction depending upon the cost of the holiday, or a full refund, including the cost of any insurance premiums paid, but excluding any amendment charges paid.
We at LandJourneys operate on a room-share basis. This helps to keep the cost of your holidays as low as possible. LandJouneys takes great care in matching camping partners with regard to interests and personalities. We are therefore confident that you will return from your holiday having made new friends. It is this bonding process which brings our customers back again and again for further holidays with us. Having said this, you may wish to have a tent to yourself, in which you are more than welcome but you will need to carry the single person tent(upon payment of an extra single-tent supplement). Changes between shared and single tent occupancy, before or during the holiday may result in a fee.
If you have a complaint whilst on the holiday, we will endeavour to find appropriate solutions; if you wish to make a complaint upon your return please contact us at the earliest opportunity (within 28 days) by e-mail or post.
We accept responsibility for ensuring that the holiday arrangements you book with us are supplied as described in promotional material and that the services offered reach a reasonable standard. If any part of your holiday is not provided as promised (this does not include minor changes), or if any damage is caused to you by our failure to perform the contract, we will accept liability. As such we may compensate you if we agree that this has affected your enjoyment of your holiday. Please note that if you wish to make a claim, it will be your responsibility to show that reasonable skill and care has not been exercised by ourselves.
We are not liable when:
NB: We will not be responsible where you do not enjoy your holiday or suffer any problems due to a reason which you did not tell us about when you booked your holiday or where any problems you suffer did not result from any breach of our contract or other fault on our part. Also, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website or in our brochure and we have not agreed to arrange them.
It is a condition of the acceptance of liability that you notify us of any complaints at the earliest possible opportunity. Where any payment is made to you or any members of your party, that person must assign to ourselves, or our insurers, any rights they may have to pursue any third party. They must furthermore agree to co-operate fully should our insurers, or we, wish to enforce those rights. This includes our employees (providing they were at the time acting within the course of their employment), and also our agents or suppliers (providing the circumstances were beyond their control, as mentioned above).
If you have any special diets etc, please inform us at the time of booking. We cannot guarantee that your requests will be met, but we will endeavour to help. Failure to meet any special request will not constitute a breach of contract on our part.
You will require a valid passport for all overseas holidays. If you do not have a passport, you should enquire at your main Post Office or visit www.ukpa.gov.uk at least three months prior to departure. You must check the up to date position of passport, visa and health requirements before departure.
It is your responsibility to ensure you are in possession of all necessary and valid travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret that we cannot accept liability if you are refused entry onto any transportation or into any country due to failure on your part to acquire and/or to carry the correct documentation.
You must check the health requirements of the country you plan to visit six weeks before you travel.
Some of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you. Copies of the relevant parts of these terms and conditions are available upon request from us or from the supplier concerned.
Sightseeing and Excursions booked in resorts do not form part of your LandJourneys Package. LandJourneys do not have any responsibility nor liability whatsoever for anything which may go wrong on a Sightseeing and Excursion that has been booked in resort. We, our Tour Leaders, employees or agents are acting, depending upon the actual Sightseeing and Excursion booking, either as agents for the relevant resort Sightseeing and Excursion supplier, or as agent for you. In any event, the contract for any resort booked Sightseeing and Excursion booking is between you and the Sightseeing and Excursion provider. It is your responsibility to note carefully any conditions of contract contained in any resort booked Sightseeing and Excursion, literature, ticket or receipt you are given. For resort booked Sightseeing and Excursions you may be subject to the laws and any relevant safety standards of the country in which you take your excursion and may also be required to bring any disputes or claims before the Courts of that country.
If any international convention applies to or governs any of the services or facilities arranged or provided by us, or provided by any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International Conventions which may apply include: in respect of international air travel, the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1955 and by any of the additional Montreal Protocol of 1975) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and, in respect of the provision of accommodation, the Paris Convention 1962, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. You can obtain copies of the relevant conventions if you ask us. For the purpose of avoiding doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these conventions or any other international conventions applicable to your travel arrangements.
All information contained on our website or in our brochure is correct at the time of publication. Please remember, however, that although we check our website and brochure regularly and endeavour to ensure that they are accurate at all times, there may be occasions when certain information shown is no longer accurate. In this instance we cannot be held responsible for any subsequent necessary amendments to your booking – therefore you should check all details of your chosen holiday and travel arrangements prior to booking.
The term ‘Land Journeys’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is [address]. Our company registration number is [company registration number and place of registration]. The term ‘you’ refers to the user or viewer of our website.